Shipping & Returns
Shipping costs and conditions
Shipping costs within the Peninsula will be free on orders from €100
Shipping costs within the Peninsula will be free as it is a virtual product.
The order and dates of the order will be confirmed later by the company, which will contact the user to facilitate modifications of dates or times if the chosen experience is not available for the contracted dates.
Shipping costs will be calculated based on the weight of the product, the total amount of the cart and the shipping destination. Until the customer has selected a delivery address (by default it will take their main address with which they registered or the last one used) said amount will not be displayed. In any case, the amount will always be visible to the User before making the payment and additional amounts will never be claimed after placing the order.
The delivery of orders will be made at the delivery address freely designated by the User. Tasting with Cati is not responsible for the delay in the delivery of orders for reasons not directly attributable to the company, fortuitous cases or force majeure. Cata con Cati will not assume any responsibility when the delivery of the product does not take place as a result of the inaccuracy or falsity of the data provided by the User for this purpose, as well as in the event that the delivery cannot be made for reasons beyond Cata con Cati such as the absence of the recipient at the delivery address. In the event of the recipient’s absence and whenever possible, the courier company will leave a note of passage with the necessary information to arrange a new delivery at the recipient’s address or the necessary instructions for the recipient to pick up the product at a certain place. . In any case, after 7 days from the last delivery attempt without the order being able to be delivered, it will be returned to origin and the contract will be terminated.
Return policy
In accordance with article 102 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, the buyer will have a period of time 14 calendar days after receipt of the product to exercise your right of withdrawal without indicating the reason. To make said return, the product must be in perfect condition and in its original packaging. Once the merchandise is received in our warehouses, and after checking its status, the amount will be refunded according to the method of payment made by the customer, except for the return costs that will be borne by the customer.
In accordance with article 103.d) of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, the right to Withdrawal will not be applicable in the case of the supply of goods that may deteriorate or expire quickly, so said right cannot be exercised on products that have been opened. Likewise, and in accordance with article 103.e) of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, The right of withdrawal will not be applicable in the case of the supply of sealed goods and that have been unsealed after delivery.
The buyer must express his intention to withdraw within the indicated period and must proceed to return the product. For this, the User may send an email to the address info@cataconcati.es including your name and address, as well as your order number. You can also contact us by phone in order to expedite the process of refunding the corresponding amounts.
Received the products on which the withdrawal falls and verified its correct state, Cata con Cati will return the amounts paid to the User within a maximum period of 10 calendar days. Products that do not keep their original packaging may suffer a depreciation.
Withdrawal form to fill out by the client DISCHARGE
