Terms and Conditions
1. 1. General contracting conditions
These General Conditions of Use and Contracting (hereinafter, “the General Conditions”) govern, together with the Privacy Policy and the Cookies Policy, access and use of the website accessible through the domain name www. cataconcati.es under the Cata con Cati brand (hereinafter, “the Website”), as well as the contracting of products and/or services through it. The simple access to the Website attributes the condition of User of the Website to the person who accesses it (hereinafter, “the “User”) and implies the acceptance of all the terms included in these General Conditions. If you do not agree with these General Conditions, the User must immediately leave the Website without using it.
By accepting these General Conditions, the User declares:
That you have read and understood what is stated here.
That he is of legal age in accordance with the regulations in force in his place of residence, otherwise the minor must have the authorization of his legal representatives.
That, in the event that you are willing to contract a product and/or service, you have sufficient capacity to do so.
That it assumes all the obligations set forth herein.
The User must carefully read these General Conditions when accessing the Website, since it and these General Conditions may be modified, although the modification of these General Conditions will not affect the goods or promotions that had been acquired prior to said modification.
2. Purchase conditions
The Website is accessible to customers who are anywhere in the world, although online purchases are only available in Spain (except the Canary Islands, Ceuta and Melilla). Any other user, located outside of Spain, may contact us through
info@cataconcati.es to process the order in another way.
2.1. Purchasing process
First of all, before buying, you can add as many products as you want in the “cart” or “shopping cart”. Once the products have been added to the basket, you will go to the payment procedure. In it, the User’s contact information will be requested, data that is saved in accordance with Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights or, failing that, the REGULATION (EU) 2016/ 679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 (see the Legal Notice and Data Protection section).
Then you can make the payment through the different payment gateways. These data are not stored by us, but by the platforms indicated for this purpose. Payment is always made through a secure protocol (SSL), with which the data entered is sent encrypted. After making the payment, you will automatically receive an email with the order details, which will be processed within 24 hours, from 8am to 8pm, excluding holidays. The arrival time of your order ranges between 48 or 96 hours, depending on the geographic location of the User and the day processed. Holidays or Saturdays are not included in this calculation. You will be able to see the process of your order in your personal account on the Website.
3. Pricing Policy
The prices of the different products vary depending on the country in which the User is located. Remember that these prices are shown in each country thanks to geolocation, so the User must make sure that their IP has the correct location, since the final price will correspond to the shipping address. In the event of an error, the User has the right to claim the amount or to pay or receive the difference in price.
If the User processes the order from one country, but the delivery address corresponds to another, the final price will always correspond to this last address.
3.1. Gastos de envío
Los gastos de envío se calcularán en función del peso del producto y el destino del envío. Hasta que el cliente no haya seleccionado una dirección de entrega (por defecto tomará su dirección principal con la que se dio de alta o la última utilizada) no se calculará dicho importe. En cualquier caso, el importe siempre será visible por el Usuario antes de realizar el pago y nunca se le reclamarán importes adicionales tras realizar el pedido.
4. Security protection for buyers
Our secure payment.
We have an SSL certificate in our online store for secure purchases. No bank data will be exposed from our store so that you can be completely sure that your data is completely safe. The means of payment that the Website offers the user are owned by third parties (Paypal, Virtual POS, etc.), through the payment gateway.
Card Payment – Virtual POS:
To use the credit card through a virtual POS, the buyer must fill out a form indicating the name of the card owner, type of card, card expiration date and security code. The Website does not have access to the bank details linked to the means of payment and does not know or record these details during the payment operation.
PayPal:
Pay through PayPal, a simple and secure digital wallet for online payments. If you don’t have an account, you can easily set one up for free on their website. You will be asked to enter your payment details after reviewing the order.
Legal warning:
Tasting with Cati undertakes not to allow any transaction that is illegal, or is considered by the credit card brands or the acquiring bank, that may or has the potential to damage their goodwill or negatively influence them . The following activities are prohibited under the card brand programs: the sale or offer of a product or service that is not in full compliance with all laws applicable to the Buyer, Issuing Bank, Merchant, Cardholder, or cards.
5. Shipping, privacy and data protection
5.1 Shipments.
We only send products purchased online to mainland Spain.
Shipping costs will be borne by the buyer, and may be free for certain products, geographical locations or order amounts. In any case, the actual shipping costs will be detailed throughout the purchase process and the buyer will have the opportunity to review these costs before making any payment.
Shipping costs will be calculated based on the weight of the product, the total amount of the cart and the shipping destination. Until the customer has selected a delivery address (by default it will take their main address with which they registered or the last one used) said amount will not be displayed. In any case, the amount will always be visible to the User before making the payment and additional amounts will never be claimed after placing the order.
The delivery of orders will be made at the delivery address freely designated by the User. Tasting with Cati is not responsible for the delay in the delivery of orders for reasons not directly attributable to the cooperative, fortuitous cases or force majeure. Cata con Cati will not assume any responsibility when the delivery of the product does not take place as a result of the inaccuracy or falsity of the data provided by the User for this purpose, as well as in the event that the delivery cannot be made for reasons beyond our control. Tasting with Cati, such as the absence of the recipient at the delivery address.
In the event of the recipient’s absence and whenever possible, the courier company will leave a note of passage with the necessary information to arrange a new delivery at the recipient’s address or the necessary instructions for the recipient to pick up the product at a certain place. . In any case, after 7 days from the last delivery attempt without the order being able to be delivered, it will be returned to origin and the contract will be terminated.
5.2 Privacy.
The website www.cataconcati.es (hereinafter the website) is the property of CATALINA BUSTILLO CABALLERO, with address at Calle Sevilla 72, 06225 Ribera del Fresno, Badajoz, Spain, with ID number 80053434W, which markets its products under the trade name of Cata with Cati (hereinafter THE PROVIDER).
Our entity is deeply committed to compliance with the personal data protection regulations, and guarantees full compliance with the obligations set forth in said regulations.
In compliance with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, below we provide you with all the information that we consider relevant to protect your rights, your security, and establish the conditions of use for regulatory compliance.
To communicate with us, we offer you different means of contact that we detail below:
• Telf.: (+34) 656 837 943
• Email: info@cataconcati.es
• Postal address: Calle Sevilla 72, 06225 Ribera del Fresno, Badajoz, Spain.
All notifications and communications between THE USER and THE PROVIDER will be considered effective, for all purposes, when they are made through any of the channels detailed above.
The postal and electronic address enabled are the only ones valid for the exercise of the rights of access, rectification, cancellation or opposition and others, which may be made effective by writing proving your identity.
You may also revoke any authorization previously granted by this same route or through the indicated email.
5.2 Data protection.
PROCESSING OF PERSONAL DATA
We make this Privacy Policy available to users, informing about the following aspects:
Who is responsible for the processing of your data?
CATALINA BUSTILLO CABALLERO, with address at Calle Sevilla 72, 06225 Ribera del Fresno, Badajoz, Spain.
For what purpose do we process your data?
For the development of our relationship and compliance with it, answer your questions and send commercial information related to our products by any means. No automated decisions will be made. The data will be kept as long as our relationship lasts or you oppose the treatment, always respecting the deadlines established in the affected regulations.
What is the legitimacy for the processing of your data?
The processing of your data is legitimized by your consent based on your request, the execution of a contract and the legitimate interest.
To whom will we communicate your data?
Communications of your data are not foreseen.
What are your rights when you provide us with your data?
Anyone has the right to obtain confirmation as to whether or not we are processing personal data that concerns them. Interested persons have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
In certain circumstances, the interested parties may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims. In certain circumstances and for reasons related to their particular situation, the interested parties may oppose the processing of their data. In this case, we will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims. They will also have the right to the portability of their data.
You can materially exercise your rights by contacting the address of the data controller proving your identity.
If you have given your consent for a specific purpose, you have the right to withdraw the consent granted at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal.
In the event that you feel your rights have been violated with regard to the protection of your personal data, especially when you have not obtained satisfaction in the exercise of your rights, you can file a claim with the competent Data Protection Control Authority through from its website: www.agpd.es.
How have we obtained your data?
The personal data that we process comes from the interested party.
6. Return and refund
In any case, the buyer will have a period of 14 calendar days after receiving the product to exercise his right of withdrawal without having to justify reasons or have any sanction. To make said return, the product must be in perfect condition and in its original packaging. Once the merchandise is received in our warehouses, and after checking its status, the amount will be refunded according to the method of payment made by the customer.
In accordance with article 102.d) of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, or if applicable the supply of goods that can deteriorate or expire quickly, so the right of withdrawal cannot be exercised on bottles that have been opened. Likewise, and in accordance with article 102.c) of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, In no case, could they be returned if they have been unsealed after delivery, all without prejudice to the fact that the product was defective once opened.
7. Cancellation of orders
The buyer must express his intention to withdraw within the indicated period and must proceed to return the product. For this, the User may send an email to the address info@cataconcati.es including their name and address, as well as their order number. You can also contact us by phone in order to expedite the process of refunding the corresponding amounts.
Once the products on which the withdrawal falls have been received and their correct status verified, Tasting with Cati will return the amounts paid to the User within a maximum period of 10 calendar days. Products that do not keep their original packaging may suffer a depreciation.
Prices are expressed in euros (€) and include the corresponding VAT (Value Added Tax) applicable in Spain.
However, in accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax, the operation may be exempt or not subject to said tax depending on the country of residence of the buyer and the condition in the one that the same acts (entrepreneur/professional or individual). Consequently, in some cases the final price of the order may be altered with respect to that displayed on the website.
